Last updated: [October 2026]
1. Introduction
[LUXE Facility Solutions, legal business name] (“LUXE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through luxefacilitysolutions.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to this Policy and to our Terms of Use.
2. Information We Collect
Information you provide to us. When you submit a form, call, text, or email us, we may collect:
- Name and company name
- Email address and phone number
- ZIP code or facility address
- Type of facility, approximate size, cleaning frequency, services needed, and preferred start date
- Any additional information you choose to share
Information collected automatically. When you visit the Site, we may collect technical data such as your IP address, browser type, device type, pages viewed, time spent, and the website that referred you. This is collected through cookies and similar technologies, including Google Analytics, which processes this data under Google’s own privacy policy.
3. How We Use Your Information
We use your information to:
- Respond to your requests and prepare proposals
- Schedule site visits and services
- Contact you by phone, text, or email about your request, including scheduling, service updates, and follow-ups
- Provide, manage, and improve our services and the Site
- Protect the Site from fraud, spam, and misuse
- Comply with legal obligations
4. Text Messages and Phone Calls
If you check the consent box on our forms, you agree to receive text messages and phone calls from LUXE regarding your request. Message and data rates may apply, and message frequency may vary. You can reply STOP at any time to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. [confirmar com a plataforma de SMS usada]
5. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers that help us run our business, such as website hosting, email, form processing, scheduling, and messaging platforms, who may use it only to provide services to us
- Professional advisors, such as lawyers, accountants, and insurers
- Authorities, when required by law, subpoena, or legal process, or to protect our rights, safety, or property
- A successor, if LUXE is involved in a merger, sale, or transfer of business
6. Cookies and Tracking Technologies
Cookies are small files stored on your device. We use them to make the Site work, understand how it is used, and improve it. You can block or delete cookies in your browser settings, but some parts of the Site may not work properly.
7. Data Retention
We keep your information only as long as needed for the purposes in this Policy, such as responding to your request, providing services, and meeting legal, tax, and accounting requirements. After that, we delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices
- Text messages: reply STOP to any message to opt out.
- Calls and emails: tell us you no longer want to be contacted, or use the unsubscribe link in an email.
- Access, correction, or deletion: contact us using the details below.
10. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, may give you the right to:
- Know what personal information we collect, use, and disclose
- Request access to or a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, with certain exceptions
- Opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising [confirmar se o site usa pixel de anúncios])
- Not be treated differently for using these rights
To make a request, contact us at Contact@luxefacilitysolutions.com or (213) 340-1727. We may need to verify your identity before responding.
11. Children’s Privacy
The Site is intended for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
12. Third-Party Links
The Site may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
13. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top shows the latest version. Continued use of the Site after changes means you accept the updated Policy.
14. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
[LUXE Facility Solutions, legal business name]
Phone: (213) 340-1727
Email: Contact@luxefacilitysolutions.com
Serving Los Angeles County and nearby areas.
Your Privacy Choices
You can review or change your cookie preferences at any time by selecting Your Privacy Choices in the footer of any page. Essential cookies are always active because the Site cannot function without them; analytics cookies (Google Analytics) help us understand how the Site is used. They are active unless you opt out through Your Privacy Choices or your browser sends a Global Privacy Control signal.
We do not sell personal information. We honor Global Privacy Control (GPC) browser signals as a valid request to opt out of the sale or sharing of personal information, as provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).